Terms & Conditions

1. Who we are

Rahayu Studio is operated by PT Bali Rahayu Teknologi, a company registered in Indonesia with its office at Jl. Antasura, Gang Batu Sari VI, Penguyangan Kangin, Denpasar Utara, Denpasar, Bali.

2. Products and plans

Each product can be bought under one of two plans:

• One-time license — a single payment for a perpetual license to use the product for one business, including the items listed on the product page (such as source code and one year of updates).
• Subscription — a monthly fee for hosted access, updates, and support for as long as the subscription is active.

What each plan includes is described on the product page at the time you order. That description forms part of these terms.

3. Prices, tax, and payment

Prices are shown in Indonesian Rupiah (IDR) and exclude PPN (VAT) of 11%, which is added at checkout. PayPal payments are charged in USD at PayPal's exchange rate. Your order is confirmed once payment is received, and we issue an invoice — and a faktur pajak if you provide an NPWP.

Subscriptions are billed monthly in advance on the same date as your first payment and renew automatically until you cancel. We will give at least 30 days' notice by email before changing a subscription price.

4. Setup and delivery

After payment we contact you within one business day to schedule a kickoff call. Setup and content migration usually take around seven business days, depending on how quickly we receive your domain, branding, and tour data. Timelines are estimates, not guarantees.

5. License and acceptable use

• A license covers one business and its own brands. You may modify the code for that business.
• You may not resell, sublicense, or redistribute the software or its source code, or offer it to others as a hosted service.
• You are responsible for the content you publish, the bookings you take, and complying with the laws that apply to your travel business.

We keep ownership of the software and all intellectual property in it. You own your content and your customers' data.

6. Updates and support

One-time licenses include one year of updates from the date of purchase; after that you can keep using the version you have or renew updates at our current rate. Subscriptions include updates and support for as long as they are active. Support is provided by email and WhatsApp during business hours (WITA).

7. Cancelling a subscription

You can cancel at any time by emailing us. Cancellation takes effect at the end of the current billing period, and you keep access until then. Refunds are handled under our Refund Policy.

8. Liability

We build and test our software carefully, but we provide it “as is” and cannot promise it will be free of every error. To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, and we are not liable for lost profits, lost bookings, or other indirect losses.

9. Changes to these terms

We may update these terms from time to time. The version on this page on the date of your order applies to that order; for subscriptions, changes apply from your next billing period after we notify you.

10. Governing law

These terms are governed by the laws of the Republic of Indonesia. We will always try to resolve a dispute by talking first; if that fails, it will be settled in the District Court of Denpasar.